FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What products do you offer?

We offer a wide range of products, including blankets, mugs, apparel, magnets, stickers, hats, tote bags, home decor, wall art, car accessories, and more.

2. Do you ship internationally?

Yes, we ship worldwide with free shipping.

3. How can I contact customer support?

You can contact our customer support team via the contact form on our website, email at contact@livingstonegifts.com, or through the chat box.

Scottish Clan Products

4. What Scottish clans are available on your products?

We have over 1000 Scottish clans available. If you don’t see your clan or your desired product, please reach out to us, and we will get it for you.

5. Are the tartan patterns authentic?

For Scottish clans, we always try to accurately match the correct tartan to each crest or coat of arms. When a tartan is not available, we use the tartan of the clan it is a sept of or the district tartan where that clan is most commonly known from. For Irish items, we use the Irish national tartan.

6. Can I customize a t-shirt with my clan crest?

We try to accommodate all customization requests. Please reach out to us before ordering.

Irish Surname Ancestry Products

7. What Irish surnames do you offer?

We offer over 1200 Irish surnames. If you don’t see your surname, please reach out to us.

8. How accurate are the coat of arms designs?

Our coat of arms designs are very accurate and well-researched.

Shipping and Returns

9. What are your shipping options?

All items are made to order and ship within 1 to 4 business days. Standard shipping takes 2 to 5 business days in the USA and 5 to 15 business days internationally. All shipping is free.

10. What is your return policy?

We have a 30-day return policy for refunds or exchanges. The customer pays the return shipping costs.

11. How do I track my order?

When your order ships, you will be sent a tracking link via email.

Additional Resources

12. Do you have any social media channels?

Yes, you can follow us on:

13. Do you offer any discounts or promotions?

We run storewide sales from time to time. You can get a 15% coupon by signing up to our email list.

14. Where can I find more information about Scottish and Irish heritage?

For more information about Scottish and Irish heritage, visit our blog page or email us, and we can try to assist.